Refund Policy

Money-back window

New customers may request a full refund within 7 days of initial purchase if the service does not meet documented specifications and our support team is unable to resolve the issue.

Renewals

Renewal charges are non-refundable. Cancel before your renewal date to avoid being charged.

Pro-rated refunds

Mid-cycle cancellations are not pro-rated except where required by law.

Exclusions

• Accounts terminated for AUP violations.
• Add-ons, custom configurations, and one-time setup fees.
• Disputes raised more than 60 days after the charge.

How to request

Open a refund request from the Support Center with your order ID. Decisions are issued within 5 business days.